Self-service instructions
There are limited ways to service the Simucube 2 wheelbase in limited number of situations, that are listed here.
Info
Note: Review the instructions carefully and only perform service procedures if you feel comfortable performing them. Simucube Support or your reseller will always help if necessary.
Quick Release Pin is too tight or too loose¶
Problem: The Quick Release Pin is too tight or too easy to remove and QR has play. Possible solution: Adjust the QR pin tightness. See video here:
Quick release is slipping¶
Problem: Wheel/quick release is slipping and center point is changing. Cause: The conical shaft adapter is slipping. This affected many of the very first produced Simucube 2 units in May 2019.
Device stuck at startup¶
Problem: Device stuck in "Waiting for drive to get ready" and does not start correctly. The E-stop button status follows the real e-stop button. Possible cause: Internal cable for the power button is placed in a bad/sensitive location inside the device. Note: This service instruction is only applicable to Simucube 2 Sport and Pro R1 units (Pro with 2 power supplies) that were produced before August 2020. R1 units have a rocker switch near the one of the rear corners as a power switch, where as R2 units have a on/off toggle switch near the center of the back plate.
Simucube 2 Sport/Pro R1 power button wire check PDF ⧉
Antenna connector / cable issues¶
Problem: The external antenna connector is loose. Cause: Loose antenna connector.
Warning
Do not spin the antenna connector to not cause the internal cable to wind up and break.
Simucube 2 Sport/Pro antenna connection retighten instructions PDF ⧉
Simucube 2 Ultimate antenna connector replacement / re-tightening guide PDF ⧉
Problem: Spinning antenna connector has caused the internal antenna cable to break. Solution: Replace the antenna connector&cable assembly. Contact Simucube Support or your reseller for spare parts.
The antenna cable used is Pulse Electronics W9006 U.FL to RP-SMA cable, Digikey product number 553-W9006-ND.
Simucube 2 Sport/Pro R1 antenna connector replacement guide PDF ⧉
Simucube 2 Sport/Pro R2 antenna connector replacement guide PDF ⧉
Simucube 2 Ultimate antenna connector replacement / re-tightening guide PDF ⧉
Firmware update does not find the device¶
Problem: Firmware update is stuck after sending command to device, and does not update the device at all. True Drive or Tuner will not succesfully update the firmware. Cause: Razer mouse driver installs a filter driver that blocks the packets used by True Drive or Tuner to do the update.